How do I book my trip?

You can access your itinerary online via your personal space or through the emails sent by your travel agent. To confirm your itinerary and allow our logistics team to start booking your accommodations, simply click the “Book” button located to the right of your online itinerary. Then, fill in your personal details such as first name, last name, address, passport number, etc. If you are missing some information, you can return to the page and complete it later.

If any of the selected accommodations are no longer available, we will let you know and work with you to choose an alternative. Once all accommodations are confirmed, we will ask you to pay a 30% deposit.

For your security, your personal data will of course remain confidential, and ÔDASIE is committed to never sharing it.

What payment methods do you accept ?

We accept payments by bank transfer or credit card. After each payment, you will receive a detailed invoice by email.

What is the payment process?

When making your reservation, a 30% deposit will be required upon signing the quote. Then, 45 days before your departure date, the remaining 70% must be paid.

Can I pay in installments?

In some cases, we accept payment in multiple installments.

What documents will I receive after booking?

You will receive a travel booklet 14 days before your departure. It includes your full day-by-day itinerary with all activities, accommodations, and meeting times. You will also receive any necessary tickets, such as domestic flights or boat transfers.

In addition, you will have access to our ÔDASIE+ mobile app, which allows you to follow your trip step by step. It contains all essential information, direct contact with your travel agent, and an interactive map with our favourite spots: such as restaurants, bars, or even massage salons personally tested and approved by the ÔDASIE team across the country. The app is free and available on both Android and iOS.

Do you offer insurance (repatriation, cancellation, etc.)?

We do not offer this service directly, but we strongly recommend purchasing travel insurance. For more information and advice, feel free to check our Insurance section.

What are the conditions for changes and cancellations?

Any modification or replacement, whether for accommodation or activities, may incur additional fees.

All cancellation requests must be submitted in writing by email to the following address: voyage@odasie.fr. For more details about refunds following a cancellation, please refer to section 4.1 of our Terms and Conditions.